Communication in the workplace can be complicated. It can involve email, voice messages, and various dashboards and applications. When vital information gets lost, it can cost your business money and opportunities. Unify your communications with a premier cloud phone system. Unified systems offer a single bill for multiple services and centralized administration.
Streamlined Communications
As workplaces become increasingly mobile and collaborative, communication solutions must be flexible enough to work with various hardware and software. Enterprises choose unified cloud communications platforms for a more intuitive and consistent experience. With a premier study on the cloud phone system, businesses can easily manage features and users through an easy-to-use web tool.
Administrators can also run powerful call traffic reports to help fine-tune utilization and optimize productivity. And if the power or phones go out, business continuity plans automatically redirect calls to another phone number or conference room. The result is a more effective way to communicate and keep everyone connected. Even better, many unified communications platforms allow you to elevate a phone call to a video meeting without hanging up and dialing back in again.
Reduced Costs
Having all your phone, fax, and team communication on one platform saves you money from the cost of a traditional landline. Plus, cloud VoIP systems are much cheaper to maintain. Communication in the workplace can feel incredibly complicated, with everyone communicating via email, voice messages, text, and different platforms. It’s easy for vital information to get lost in translation if it isn’t communicated effectively, which slows down projects and leads to costly mistakes.
Employees can save customer notes and call recordings in one place with a virtual business phone system. It also has a modern voicemail feature that takes traditional voicemail into the 21st century, call forwarding, and more. This allows managers to prioritize important calls and helps clients get quality assistance quickly and efficiently. You can also track call times to identify trends and opportunities to streamline communication. These tools help businesses reduce data and voice costs while increasing productivity and collaboration.
Enhanced Security
You’ll save on hardware expenses and avoid usage-based fees using a cloud-based phone system. You can allocate more money toward other critical revenue-generating projects by reducing the capital needed to invest in a business phone system. Traditional phone systems rely on hardwired hardware installed on your company’s physical premises, and IT teams must dedicate significant time and resources to keep them up-to-date. When you upgrade to a hosted PBX solution, you’ll be able to eliminate expensive hardware and enjoy the ease of updating your business phone system with software updates.
A top cloud telephony provider will follow strict protocols to secure your data and conversations. This will provide peace of mind for customers and vendors while making compliance with regulatory guidelines easier. In addition to securing your business communications, you’ll gain access to unified communication (UC) tools, including HD voice, video conferencing, and online faxing, on one streamlined platform.
Customization
As your business grows, so do the number of calls, emails, texts, and messages that require customer service. Using a cloud communications platform with call center capabilities will help your company manage this growth with scalability and ease. It can handle increasing daily call volumes while reducing maintenance costs. A hosted cloud phone system (a PBX solution) enables your team to connect over the phone, video conference, and chat on one streamlined platform.
It also eliminates upfront hardware costs and reduces ongoing management expenses by moving telecommunication infrastructure to the cloud. Plus, it enables your employees to work from anywhere with an Internet connection—freeing them up for more critical revenue-generating tasks. Other vital benefits include call monitoring to listen in on calls or give live coaching to agents without the customer knowing and searchable phone and video meeting transcriptions.